Two years ago I bought a new Whirlpool refrigerator to replace the nine-year-old Amana that gave up the ghost. Refrigerators used to last 25 years. I thought since the Amana only lasted nine years, maybe Whirlpool would be better. Little did I know.
Two weeks after the Whirlpool was delivered and installed, the freezer door went kaput. A new door was ordered and replaced after we left for St. George for the winter. The old door remained in the garage until we returned to SLake in the spring. The explanation was, we just deliver the new door, we don't pick up the old one. So we tried the fridge with the new door. The icemaker kept jamming. We left again for St. George. Upon returning, the icemaker went kaput. Not once, but a half dozen times. Fortunately, we had bought a 4 year extended warranty, something I seldom do. We had about a half dozen service calls on the freezer door and the ice maker. Finally, the repair guy said he couldn't fix it and would order a new freezer door. The new freezer door arrived yesterday. Even though my wife and I were home all day, the delivery people kindly plunked the big tall box on the front door and went on their merry way. Of course, the repair guys are closed until Monday and I can't lift the box to put it in the garage, so there it will repose until Monday. Maybe someone will steal it. I hope.
We have tried to argue that we should get a new fridge from Whirlpool after all this grief, misery, suffering, and cursing. Not so fast, Whirlpool says. You don't get a new fridge until you have made 4 service calls. But, I opined and whined, we have had 5 service calls and 2 new doors. Well, the Whirlpool geniuses said, you don't get a new fridge until you get 4 service calls on 4 different issues, and you have had 5 service calls on the same issue, viz., the freezer door and the ice maker. The 5 service calls you have had on the ice maker and freezer door count only as ONE service call. The genius of it all! What marketing and warranty wizardry! Moreover, the service techs, who really are nice guys, in contrast to the wonderful folks at Whirlpool, don't get paid for multiple service calls on the same issue, since they were expected to fix it the first time, no matter how many parts they had to order or how many times they came back.
Thus, we have another object lesson in the Curmudgeonly Professor's Laws of Modern Technology: (1) nothing ever works; (2) if it quits working, no one can fix it, (3) If it does get fixed, it won't stay fixed very long. As John Maynard Keynes once opined in his immortal statement in his famous economic treatise still cursed by conservatives since Keynes argues for rational fiscal policy, "In the long run we are all dead." In the mean time, I need a fridge.